BUILD
Create procedures, templates, and repeatable workflows, then publish the approved version your team should use.
PracticeOps Beta
Turn practice procedures into work that actually gets done.
PracticeOps brings SOPs, workflows, staff assignments, automation, and operational reporting together in one place—so medical practices can standardize processes and see what needs attention, who owns it, and what happened.
PPracticeOps
⌕ Search procedures and workflows
AMMANAGER DASHBOARD
Operations overview
14Active work3Overdue68%Recovered
NAMEOWNERSTATUS
1No-show recoveryOffice ManagerCurrent
2Cancellation follow-upOperationsCurrent
3Referral work queueOffice ManagerDraft
Built for medical practice operationsExecutable, assigned workflowsIntegration-ready event frameworkOperational data only for now
One operating loop
Build the process. Run the work. Automate the handoff. Measure the result.
PracticeOps connects written standards to daily execution, giving staff a clear next step and managers a reliable operational view.
RUN
Turn workflows into assigned work with owners, priorities, due dates, and trackable step completion.
AUTOMATE
Launch operational follow-up from real-world events such as no-shows and cancellations.
MEASURE
See active and overdue work, completion pace, team workload, outcomes, and recent activity.
From documentation to execution
Accountability is part of the workflow.
Published guidance becomes owned work with a priority, a due date, trackable steps, and an outcome—not another document to remember.
Published operations
Keep approved SOPs and workflows current, searchable, and ready to run.
My Work
Give each staff member a prioritized view of assigned, due, and overdue work.
Team visibility
Let managers see workload, ownership, status, and bottlenecks across the practice.
Executable workflows
Move through workflow steps and record completion instead of only reading instructions.
Dates and priorities
Set owners, priorities, and due dates so the next action is explicit.
Operational outcomes
Capture how work ended—such as rescheduled, reached, or unable to reach.
Manager dashboard
Review active work, completion pace, outcomes, and recent activity in one view.
Automated triggers
Create the right recovery workflow when a supported operational event occurs.
Scheduling recovery starter pack
Turn missed appointments into a consistent recovery process.
Start with configurable no-show and cancellation recovery workflows, assign each case to scheduling, complete the steps, and record a clear operational outcome.
1No-show detected→
2Recovery workflow created→
3Assigned to scheduling→
4Staff completes steps→
5Rescheduled
Inside PracticeOps
A real operating view for staff and managers.
Synthetic previews show the product’s major operational areas without patient data.
PPracticeOps
⌕ Search procedures and workflows
AMMANAGER DASHBOARD
Operations overview
14Active work3Overdue68%Recovered
NAMEOWNERSTATUS
1No-show recoveryOffice ManagerCurrent
2Cancellation follow-upOperationsCurrent
3Referral work queueOffice ManagerDraft
PPracticeOps
⌕ Search procedures and workflows
AM6 ACTIVE • 2 DUE TODAY
My Work
NAMEOWNERSTATUS
1Recover missed appointmentOffice ManagerCurrent
2Fill cancellation openingOperationsCurrent
3Complete referral follow-upOffice ManagerDraft
PPracticeOps
⌕ Search procedures and workflows
AMSCHEDULING • 14 ACTIVE
Team Work
NAMEOWNERSTATUS
1Alex M. 4 activeOffice ManagerCurrent
2Jamie R. 3 activeOperationsCurrent
3Taylor S. 2 overdueOffice ManagerDraft
PPracticeOps
⌕ Search procedures and workflows
AMSTEP 2 OF 4 • HIGH PRIORITY
No-show Recovery
1Review recovery instructions↓
2Complete outreach step↓
3Record recovery outcome
PPracticeOps
⌕ Search procedures and workflows
AMATHENA-STYLE SIMULATION
Scheduling events
NAMEOWNERSTATUS
1No-show → RecoveryOffice ManagerCurrent
2Cancellation → Fill openingOperationsCurrent
3Appointment moved → Follow-upOffice ManagerDraft
PPracticeOps
⌕ Search procedures and workflows
AM42 PUBLISHED ITEMS
Published Operations
NAMEOWNERSTATUS
1No-show RecoveryOffice ManagerCurrent
2Cancellation RecoveryOperationsCurrent
3Front Desk OpeningOffice ManagerDraft
Automate
Designed for real-world scheduling events.
PracticeOps has an integration-event framework that can translate supported events into assigned operational workflows. It is integration-ready and designed for athena-style scheduling events, including no-shows and cancellations.
A live athenahealth integration is not currently connected. The included athena-style simulation mode demonstrates the workflow without using live athenahealth data or patient information.
PPracticeOps
⌕ Search procedures and workflows
AMATHENA-STYLE SIMULATION
Scheduling events
NAMEOWNERSTATUS
1No-show → RecoveryOffice ManagerCurrent
2Cancellation → Fill openingOperationsCurrent
3Appointment moved → Follow-upOffice ManagerDraft
Current product boundary
Operational data only for now.
PracticeOps currently operates as a non-PHI workspace. Keep patient-identifying and clinical information in athenahealth or the source system until PHI-enabled integrations are formally supported.
PracticeOps is for
✓ Published SOPs and workflows✓ Staff ownership and due dates✓ Operational events and follow-up✓ Workflow completion and outcomes✓ Management reportingKeep in the source system
× Patient names× Dates of birth× Medical record numbers× Diagnoses or clinical notes× Other patient-specific informationPracticeOps pricing
$199 / month per practice
or $1,990 / year per practice — two months free
Operational workflows, staff accountability, automation, and reporting in one workspace.
Included in your PracticeOps workspace
✓ Admin and staff access✓ Published SOPs and workflows✓ My Work and team work visibility✓ Owners, priorities, due dates, and steps✓ Automation and integration-event framework✓ Scheduling recovery starter pack✓ Outcomes, dashboard, and recent activityFrequently asked questions
Clear answers for practice leaders.
What is PracticeOps?
PracticeOps is a medical practice operations management platform for building procedures, running assigned workflows, automating operational follow-up, and measuring outcomes.
What does the scheduling recovery starter pack include?
It includes configurable starting workflows for no-show and cancellation recovery. Each practice should review and adapt the steps, ownership, timing, and outcome choices to match its operations.
Does PracticeOps connect to athenahealth today?
No. A live athenahealth adapter is not currently available. PracticeOps includes an integration-event framework and an athena-style simulation mode for demonstrating scheduling-event workflows without connecting to live patient or appointment data.
Does PracticeOps replace my EHR?
No. PracticeOps runs the non-clinical operational work around the EHR. It does not replace patient scheduling, the chart, billing, or clinical documentation.
How does PracticeOps currently handle patient information?
PracticeOps currently operates as a non-PHI workspace and is designed to keep patient-identifying and clinical details in the source system. Future integrations may require limited patient or appointment data; that functionality will be introduced only with appropriate privacy, security, and contractual controls in place.
How much does PracticeOps cost?
PracticeOps is $199 per month per practice, or $1,990 per year per practice. Annual billing includes two months free compared with monthly billing.
Is PracticeOps available now?
PracticeOps is in beta and available to a limited number of practices while CareContact collects feedback and continues improving the product.
Make the procedure executable
Turn your SOPs into accountable workflows.
Give every operational process an owner, a next step, and a measurable outcome.