BUILD
Create procedures, templates, and repeatable workflows.
CareContact
Operational software for medical practices.
CareContact helps medical practices standardize work, assign ownership, automate follow-up, and measure what actually gets done.
Built for practice operationsAccountability and outcomesOperational data only for now
PPRACTICEOPSOperations overviewToday
ACTIVE WORK14Across the teamOVERDUE3Needs attentionRECOVERED68%This month
No-show recoveryAlex M. • High priorityOpen
Cancellation openingJamie R. • Due todayView
Referral follow-upTaylor S. • In progressView
Flagship platform
Turn practice procedures into accountable work.
PracticeOps combines SOPs, published workflows, staff assignments, automation, and operational reporting. Procedures define how work should happen; PracticeOps shows who owns it, what is due, which steps are complete, and what outcome was achieved.
THE EXECUTION LAYERProcedure → Assigned work → Completed steps → Outcome
One traceable operating loop for managers and staff.
One operating loop
Build. Run. Automate. Measure.
Move from a documented process to accountable execution and a measurable result without losing the simplicity of the existing CareContact workspace.
RUN
Assign owners, priorities, due dates, and trackable steps.
AUTOMATE
Trigger operational workflows from supported practice events.
MEASURE
See workload, overdue work, completion pace, outcomes, and activity.
Recovery workflows
Give every scheduling event a clear next step.
The scheduling recovery starter pack turns no-shows and cancellations into owned, trackable follow-up with a recorded outcome.
1No-show detected→
2Recovery workflow created→
3Assigned to scheduling→
4Staff completes steps→
5Rescheduled
Integration-ready and designed for athena-style scheduling events. A live athenahealth integration is not currently connected.
The operational gap
Most practices have procedures. The harder problem is execution.
Managers still need to know whether the work was assigned, completed, overdue, or successful. Those answers are difficult to find when procedures, tasks, and follow-up live in separate places.
Explore operational solutions →Questions PracticeOps answers
P
ONE OPERATING VIEWAssigned. Visible. Measurable.
My Work + Team Work
See the work without chasing the team.
Staff get a focused My Work queue with priorities, due dates, and workflow steps. Managers see active and overdue work, team workload, completion pace, outcomes, and recent activity across the practice.
14Active work3Overdue68%Recovery rate24Completed this week
Product family
PracticeOps leads. Focused experiments stay in Labs.
PracticeOps is the flagship platform. Smaller concepts remain clearly labeled as Early Access until they prove a durable role in the medical-practice operations thesis.
Beta
Medical practice operations management
PracticeOps
Turn practice procedures into work that actually gets done.
Build and publish procedures, run assigned workflows, automate operational follow-up, and measure team outcomes in one non-PHI workspace.
- Published SOPs and workflows
- My Work and team visibility
- Owners, priorities, and due dates
- Workflow step completion
- Automated operational triggers
Early Access
Training & competency
CareContact Skills
Know who has been trained — and what comes next.
A lightweight staff training and competency tracker for medical practices.
- Employee onboarding
- Role-based training
- Recurring training
Early Access
Recurring responsibilities
CareContact Checklist
Recurring office tasks that don't get forgotten.
Manage daily, weekly, monthly, and annual administrative and operational checklists.
- Flexible schedules
- Assigned owners
- Completion history
Early Access
Administrative routing
CareContact Flow
Stop asking, “Who handles this?”
Create simple decision trees that guide staff through administrative routing and office workflows.
- Visual decision trees
- Clear routing steps
- Escalation guidance
Early Access
Continuous improvement
CareContact Improve
Turn everyday frustrations into better processes.
Identify operational problems, assign improvement work, document solutions, and convert successful fixes into standard procedures.
- Improvement ideas
- Assigned owners
- Status tracking
Designed to stay useful
Operational software should feel lighter—not larger.
Focused by design
One clear job per product, without an overwhelming menu of features.
Made for real offices
Built around the practical administrative workflows teams manage every day.
Easy to understand
Straightforward implementation, approachable language, and transparent direction.
Integration roadmap
Built for operational events from practice systems.
PracticeOps includes an integration-event framework and an athena-style integration simulation for evaluation. Live athenahealth connectivity is not yet enabled and remains in development.
Review the integration approach →Current data boundary
Operational data only for now.
Keep patient-identifying and clinical information in athenahealth or the source system until PHI-enabled integrations are formally supported.
Review security and product scope →PracticeOps pricing
$199 / month per practice
or $1,990/year — two months free
Procedures, executable workflows, staff accountability, automation, and operational reporting in one workspace.See pricing details
PracticeOps by CareContact
Turn your SOPs into accountable workflows.
See PracticeOps in action and give every operational process an owner, a next step, and a measurable outcome.